Returns & Exchanges Policy

At LEGWEN, your satisfaction is our highest priority. We understand how important it is to receive your order in perfect condition, and we are fully committed to resolving any issues swiftly and fairly.

Please inspect your purchase upon arrival and contact us within 30 days if you encounter any faults, damages, or if the product is not as described.

• To process your return or exchange smoothly, please provide your order number, full name, and details of the issue when contacting us. This helps us quickly identify your purchase and assist you effectively.

• Returns and exchanges are accepted only for items that are faulty, damaged, or significantly different from the description. Returns due to change of mind are not accepted.

• Items must be returned in their original packaging and condition, carefully packaged to avoid damage during transit.

• Once we receive and inspect the returned item, we will promptly issue a refund or arrange a replacement.

• If the item is confirmed faulty or incorrect, we will cover the return shipping costs. For all other returns, return shipping costs are the responsibility of the customer.

If you have any questions or require assistance, our friendly support team is here to help. You can reach us via:

• Facebook & TikTok: Message us on our official pages.

• Live Chat: Chat with us directly on our website for instant support.

We believe true success comes from earning your trust and respect through honest, dedicated service.

Thank you for choosing LEGWEN.